82200

Call Center Activities

"This group includes call center service businesses, such as inbound call centers (inbound calls), answering customer calls by human operators, automatic call distribution, telephone and computer integration, interactive voice response systems, or similar methods for receiving requests, providing information related to customer assistance requests, or forwarding customer complaints or grievances. It also includes outbound call centers (outbound calls), using similar methods to sell or market products or services to potential customers, conducting market research, public opinion polling, and similar activities for customers.

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