Business hours are from 08:30 AM to 05:30 PM, Monday to Friday, excluding public holidays.
The Service Fee for the selected package must be paid in full, in advance. The Service Period will not commence until funds are successfully received by EMERHUB.
Payments may be made via credit card or bank transfer. The Client shall bear all applicable bank charges or transaction fees.
By remitting payment, the Client is deemed to have read, understood, and fully agreed to these Terms & Conditions.
The Client acknowledges that EMERHUB acts as the authorized agent to receive mail (including registered, insured, court, and certified items) only while the Client maintains an active, fully paid Virtual Office membership.
EMERHUB will notify the Client of incoming mail received during an active service period.
Mail may be forwarded upon request, provided a forwarding address is supplied and all postage/handling fees are paid in advance.
If the Client refuses to accept a package, or if the account is suspended, EMERHUB reserves the right to return the item to the sender at the Client’s expense.
The service is valid for 12 months calculated strictly from the date EMERHUB receives full payment.
If payment is delayed, the Service Period begins upon receipt of funds. No mail handling services will be provided for the gap between the invoice date and the payment date.
Upon expiration of the Service Period, membership becomes inactive immediately unless formally renewed and paid.
Please read this section carefully. It affects your legal standing.
Upon termination or expiration of the Service Period, the Client must immediately remove the EMERHUB address from all government records (e.g., Business Registry/ACRA/Tax Authority), websites, and marketing materials.
As long as the Client continues to utilize the EMERHUB Virtual Office address as their registered address on any legal, government, bank, or official document, the Client is deemed to be actively using the service. The Client is liable for the full renewal fee plus a 10% administrative penalty for this unauthorized usage.
While the Client remains liable for fees during this “Holding Over” period, EMERHUB is under no obligation to process, store, or notify the Client of incoming mail until all outstanding debts are settled.
During any unpaid or expired period, EMERHUB reserves the right to immediately return all mail to the sender (including government and court documents) marked as “Recipient Not Authorized at this Address” or “Service Suspended.”
EMERHUB assumes zero liability for any fines, penalties, legal judgments, missed court dates, or business losses resulting from mail that was rejected, returned, or destroyed due to the Client’s failure to maintain an active, paid membership. The Client agrees to indemnify EMERHUB against any claims arising from such service suspension.
EMERHUB reserves the right to terminate the Agreement immediately if:
Upon termination, if the Client fails to provide proof of address change (deregistration), EMERHUB reserves the right to report the Client to the relevant government registry authorities as “No Longer at this Address,” which may result in the striking off of the Client’s company by the authorities.